Refund Policy

Last Updated: January 22, 2026

At pullbay.com, we strive to ensure our customers are satisfied with our digital products and data services. This policy outlines the conditions under which refunds may be issued.

1. 14-Day Right to Cancel

In accordance with global consumer protection standards, customers have the right to cancel their purchase and request a refund within 14 days from the date of the transaction without giving any reason.

2. Exceptions for Digital Content (Loss of Right to Cancel)

Please note that the right to a refund does not apply once the service performance has begun. By purchasing our digital data sets or software services, you expressly consent to immediate access to the content.

You acknowledge that once you access the dashboard, download data, or start using our tools, you lose your right to the 14-day cancellation period.

3. Subscription Renewals

You may cancel your subscription at any time; however, the cancellation will take effect at the end of the current billing period. Refunds are not provided for automatic renewals or partially used billing cycles.

4. Abuse of Policy

We monitor for refund abuse. If we detect that a user is systematically purchasing and requesting refunds after accessing key data sets or features, we reserve the right to deny the refund request and terminate the account.

5. How to Request a Refund

If you have not yet accessed the digital content and wish to exercise your right to cancel, please contact us at: [email protected].

Please include your Transaction ID in the subject line for faster processing.